About Us
I. Service Direction
User Experience:
All displayed products comply with relevant UK and European standards. Product selection focuses on the balance between functionality and design.
Process Transparency:
Price structures and related fees are clearly displayed to ensure users can easily view and understand them.
Support Services:
Clear information and necessary safety measures are provided at every stage from ordering to delivery, ensuring a smooth shopping experience for users.
II. Purchase-Related Information
Transportation and Delivery:
Our logistics partners include DHL, FedEx, and UPS. Full tracking services are provided during delivery. Large furniture items undergo stability checks and are packaged with protective materials.
Pricing and Taxes:
All prices are offered under the DDP (Delivered Duty Paid) model. Prices include UK VAT (20%) and customs duties. No additional fees are required at the time of delivery.
Returns and Exchanges:
In accordance with UK law, users may apply for a return or exchange within 14 working days after receiving the goods.
III. User Support
Response Time:
We usually respond to user inquiries within 24 hours.
Scope of Support:
Includes pre-purchase consultation, order tracking, and post-delivery assistance.
Contact Information:
Address: 404 47TH ST APT 14, SAN DIEGO, CA 92102, US
Phone: +1 (678) 777-5565
Email: devis@furnomix.com
Business Hours: Monday to Friday, 9:00–12:30 and 14:00–18:00 (UK time)
IV. Data and Security
All data processing complies with UK GDPR requirements.
Payments and personal information are transmitted using TLS encryption.
Transactions are completed through third-party payment platforms that comply with PCI-DSS standards.
We do not store any credit card information. Cookies are used only to enhance website browsing experience and the purchasing process.
V. Key Principles
Through concise service descriptions and carefully selected products, we are committed to providing users with a comfortable, secure, and inspiring living space.